comprehensive-service

Comprehensive Service

Our highly-skilled and trained staff is always professional, courteous, and empowered with the responsibility of putting our customers’ needs first.This includes a knowledgeable group of dedicated customer service representatives, certified equipment service technicians, accounting, outside sales consultants, and warehouse/delivery personnel who can “keep you in the know” with the latest product knowledge to help you get the most out of your maintenance production dollar.

Mission maintains an in-house equipment service department with certified repair technicians to support one of the deepest and broadest complements of quality maintenance and abrasive blasting machines (over 25 brand name leaders) in the industries we serve. With well over 50 years combined experience, our technicians’ training and education includes factory certifications from the likes of, but not limited to, Dri-Eaz®, Hydro-Tek®, Karcher®/Shark, Prochem®, Tennant/Nobles®, and Windsor®. Mission also maintains a large inventory of replacement parts for quick turn-around service and offers a mobile repair service for your convenience.

Mission also stocks a breadth of line featuring the leading chemical brands such as Hillyard®, Prochem® and Spartan®, as well as our own Mission®, Mission:Earth® and Emerald Oasis® product labels. Mission also offers a wide range of paper products including offerings from Allied West®, Georgia-Pacific®, Kimberly-Clark®, SCA/Tork®, and our own Mission:Earth® sanitary paper products.

Our Abrasives division stocks a complete line of sandblasting & metal finishing equipment to clean, deburr, remove coatings, finish, or otherwise improve any surface being treated. We are stocking distributors for Barton Garnet, Clemco, Kelco, Potter’s Glass Beads, Schmidt/Axiom, MBA, Empire, Trinco, W Abrasives and many other manufacturers. We not only stock their machines and parts, we also service all blast cabinets, portable blast machines, and vibratory equipment.

Count on us for your best start to a great finish!

All our products are available 24/7 on our eStorefront web catalog.

Product Availability

Due to specific market agreements, not all products from a manufacturer are available at each Mission location. And while Mission makes every effort to maintain a current catalog, manufacturers constantly change products to improve performance or enhance design. For this reason, we encourage our customers to review our Internet catalog or contact their customer service or sales representative for the most timely, up-to-date information.

Accurate and extensive product inventory at your finger tips

Mission’s ERP computer system features an integrated Radio Frequency Bar Code Controlled warehouse logistics system which tracks and fulfills orders accurately throughout the handling of your order(s). Daily Inventory Cycle Counting helps maintain our inventory counts accurately and when complemented by our sophisticated inventory demand ordering software, allows us to forecast our customer needs.

Returned Goods Policy

Mission will accept returns of merchandise on regular stock items within 60 days of the order date and with proper authorization. A minimal restocking fee will apply. Please contact our Customer Service Department for a return goods authorization.

Special Order Items*

Item numbers with an asterisk (*) suffix in our printed catalog are designated as Special Order items and as such are generally subject to minimum order quantities, additional handling fee(s), and extended delivery lead-times which vary from manufacturer to manufacturer. Because of their unique, customer-specific requirements, all Special Order items must be paid for at the time of order.

* Please note that in most instances, Special Order items are not eligible for return to the manufacturer. Special Order items that are approved by the manufacturer for return are subject to a minimum of twenty-five percent (25%) restocking fee plus applicable freight fees for return to the vendor.